Terms & Conditions
- All bookings must be made through Head Office 0333 577 2880, [email protected] or www.achieve-sports.co.uk.
- Sessions must not be booked the onsite sports coach.
- All bookings are subject to availability.
- Achieve Sports can take bookings right up until the club starts (subject to availability). Please ensure you book onto the school club before allowing your child to attend a club.
- When booking for a sport club you must book for the whole block of sport.
- Children can attend a one-off trial session for the price of one typical session fee.
Cancellation Notice and Charges:
- If your child is unable to attend a session please inform the office via email at [email protected]
- We are unable to offer refunds once a session has been booked
- In the unlikely event that achieve sports are forced to cancel a session, a full refund will be provided.
- Full payment for all course sessions must be provided in advance to secure your child’s place.
Safeguarding and Welfare:
- We are committed to safeguarding all children in our care from harm and abuse.
- Achieve Sports are obligated to report any suspected child abuse or neglect to the relevant authorities.
- Parents must inform Achieve Sports of any conditions that may affect their child (medical, learning, behavioural, etc). If full information is not provided, this may result in Achieve Sports excluding them from specific activities or in certain circumstances, excluding them from using Achieve Sports. If such circumstances occur, no refund or credit will be provided.
- Children can only be collected by an adult over the age of 16, please contact the office is someone else is collecting your child.
- For our sports clubs please refer to your school club page for details on where to collect your child.
- Achieve Sports occasionally take photographs at our venues which can be used for marketing and promotional purposes. If you do not wish for your child to be included in any photographs, please provide written notification in advance of the first session.
- Due to unforeseen circumstances, Achieve Sports may need to amend activity programs, schedules, services, dates, times and/or venues. This will be without refund or compensation to the customer.
- If you or your child were not entirely satisfied with the services we provided, we welcome any comments or feedback. If you feel the complaint outcome is insufficient or would like to escalate your grievance further, please email Achieve Sports Managing Director Andrew Norton on [email protected]
- Achieve Sports do not accept liability for personal injury or death of any participants unless directly caused by the proven negligence of the company or its servants.
- Achieve sports take no responsibility for any items that are lost/stolen or damaged at the club.
- On request, Achieve Sports will endeavour to return items that can be identified. Postage costs of lost property are the responsibility of the parent. After School Club lost property will be distributed to local charities at the end of each half term. Holiday Club lost property will be distributed to local charities 2 weeks after the school holiday.
Parent Abuse of staff:
- The threat or use of physical violence, verbal abuse or harassment towards our staff is likely to result in a termination of all direct contact. Such incidents may be reported to the police. This will always be the case if physical violence is used or threatened.
- Achieve Sports retrieve personal details for you and your child, for registration and booking processes only. It is your responsibility to ensure that you have the necessary permission to pass on the personal details of everyone required. Achieve sports may hold some of your details for future marketing purposes. Please let us know if you do not want to receive future communication from Achieve Sports
Policies and procedures:
Achieve Sports clubs will be open to children aged from 4 to 11 years old, providing the children are self-sufficient as we have no nappy changing facilities. Children will be welcomed from all social, cultural and religious backgrounds. Admission of children with additional needs will need to be assessed on an individual basis after consultation with the parents and staff to ensure that all needs can be met within staff ratios. Children will be admitted providing the Sports Coach and the Achieve Sports office staff are confident that the Club can meet their needs without jeopardizing the service in accordance with the Disability Discrimination Act. A child requiring further support may be admitted if a parent/carer can provide a Key Worker to work with the team and provide appropriate care whilst the child attends the After School or holiday Club. Every effort will be made to accommodate children with additional needs.
All bookings or inquires must be made through the Achieve Sports office or via the website:
[email protected] | www.achieve-sports.co.uk
Arrivals and departures
Your child will be collected by one of our sports coaches from the designated place set out by the school (please refer to your school club page for more information). KS2 children will meet the coach at either the school hall or playing field.
Please ensure when collecting your child you sign them out with the coach. Children must be collected by an adult over the age of 16.
Please note that if you are over 5 minutes late picking up your child you may incur a late fee.
Before attending one of our sport camps please ensure you have booked online and completed the registration form for your child.
When arriving at one of our holiday camp, you will be required to sign in as directed by one of our members of staff.
You will be required to provide all food and drink for your child whilst they are at the club.
When collecting your child please also ensure you sign them out, any changes to collection should be confirmed through our office.
Please note that if you are over 5 minutes late picking up your child you may incur a late fee.
Achieve Sports is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.
Adults looking after children must have appropriate qualifications, training, skills and knowledge. Staffing arrangements must be organised to ensure safety and to meet the needs of the children.
Recruitment and training of staff and volunteers
Achieve Sports recognises that anyone may have the potential to abuse children in some way and that all reasonable steps are taken to ensure unsuitable people are prevented from working with children. Pre-selection checks must include the following:
- All volunteers/staff must complete an application form. The application form will elicit information about an applicant’s past and a self-disclosure about any criminal record.
- An explanation of any gaps in employment
- Consent should be obtained from an applicant to seek information from the DBS.
- Proof of essential qualifications
- Two confidential references, ideally including one regarding previous work with children. These references should be taken up and confirmed through telephone contact or in writing.
- Evidence of identity (passport or driving licence with photo).
- Proof of the right to work in the UK (via the production of documents on an approved list)
Interview and induction
All employees (and volunteers) must undergo an interview carried out to acceptable protocol and recommendations. All employees and volunteers should receive an induction, during which:
- A check should be made that the application form has been completed in full (including sections on criminal records and self-disclosures).
- Their qualifications should be substantiated.
- The job requirements and responsibilities should be clarified.
- Child protection procedures are explained and training needs are identified.
The Club will not employ staff or volunteers who have been convicted of an offence or have been subject to an order that disqualifies them from registration under regulations made under section 75 of the Childcare Act 206. Note that a member of staff can become disqualified if they live in the same household as another disqualified person, or if a disqualified person is employed in that household. If a member of staff becomes disqualified we will terminate their employment and notify Ofsted.
In addition to pre-selection checks, the safeguarding process includes training after recruitment to help staff and volunteers to:
- Analyse their own practice against established good practice, and to ensure their practice is not likely to result in allegations being made.
- Recognise their responsibilities and report any concerns about suspected poor practice or possible abuse.
- Respond to concerns expressed by a child or young person.
- Work safely and effectively with children.
Achieve Sports may require:
- Staff to attend a recognised Safeguarding and child protection awareness training workshop, to ensure their practice is exemplary and to facilitate the development of a positive culture towards good practice and child protection.
- Relevant personnel to receive advisory information outlining good practice and informing them about what to do if they have concerns about the behaviour of an adult towards a young person.
- Relevant personnel to have gained national first aid training (where necessary).
- Attend update training when necessary and any team meetings.
Achieve Sports will ensure that all children are collected by a parent or carer at the end of each session. If a child is not collected at the end of a session, and the parent or carer has not notified us that they will be delayed, we will implement the following procedures:
Up to 15 minutes late
When the parent or carer arrives they will be reminded that they must call the office to notify us if they are delayed.
The parent or carer will be informed that penalty fees will have to be charged (unless the delay was genuinely unavoidable).
Over 15 minutes late
- If a parent or carer is more than 15 minutes late in collecting their child, the Sports Coach will try to contact them using the contact details on file.
- If there is no response from the parent or carer, messages will be left requesting that they contact the Club immediately. The manager will then try to contact the emergency contacts listed on the child’s registration form.
- When the parent or carer arrives they will be reminded that they must call the Club to notify us if they are delayed, and that penalty fees will have to be charged (except in exceptional circumstances).
Over 30 minutes late
- If the Sports Coach has been unable to contact the child’s parents or carers after 30 minutes, the manager will contact the local Social Care team for advice.
- The child will remain in the care of two of the Club’s members of staff, on the Club’s premises if possible, until collected by the parent or carer, or until placed in the care of the Social Care team.
- If it is not possible for the child to remain at the Club’s premises, a note will be left on the door of the Club informing the child’s parent or carer where the child has been taken (e.g. into the care of a safeguarding agency) and leaving a contact number. A further message will be left on the parent or carer’s telephone explaining events.
A late fee will apply for over 5 minutes late to collect.
Managing persistent lateness
The Sports Coach will record incidents of late collection and will discuss them with the child’s parents or carers and the Achieve Sports head office staff informed. Parents and carers will be reminded that if they persistently collect their child late they may lose their place at the Club.